Privacy Policy

Information we may collect

To provide casino services, maintain a safe platform and meet applicable obligations, Dendera Casino may handle different categories of personal information. The information collected depends on how you use the website, which services you access and the choices you make. We seek to collect information that is reasonably necessary for these purposes and do not ask for information without a relevant reason.

Account and identity information

When you register or use an account, we may handle details such as your name, date of birth, contact details, login information, country or region, and account preferences. We may also record information about responsible gambling settings, communications preferences and interactions with our support team. Some information is needed to create and operate an account, while other details help us provide a more relevant and secure service.

Verification documents

We may request documents or other information to confirm identity, age, location or ownership of an account. This can include information shown on identity documents, proof of address, evidence relating to payment methods and other material reasonably required for verification. Verification information may be reviewed using manual or electronic checks. These checks help prevent underage access, impersonation, account misuse, money laundering, fraud and other prohibited activity.

Payment and transaction records

We may keep records of deposits, withdrawals, bets, winnings, account balances, payment methods and related transaction activity. Payment information may be processed by specialist payment providers. Where possible, sensitive payment details may be handled directly by those providers rather than stored in full on casino systems. Transaction records help us operate your account, answer questions, identify unusual activity, resolve disputes and meet legal and financial obligations.

Technical, device and usage data

When you visit or use the website, technical information may be recorded. This can include your IP address, browser type, operating system, device identifiers, language settings, approximate location, pages viewed, session times, referring website and information about how you interact with website features. We may also receive information about errors, service performance and security events. This data helps us keep the website functioning, understand usage, improve services and detect suspicious behaviour.

Communications and support information

If you contact us, we may retain the details you provide, the content of your communication and our response. Records of support conversations help us verify account issues, investigate complaints, provide consistent assistance and improve customer service. We may also record your marketing preferences and whether you have opened or interacted with certain communications.

How and why information is used

Personal information may be used for the following purposes. The particular information used and the reason for using it will depend on the circumstances and the services you use.

• To create, maintain and administer your player account.
• To provide casino features, process account activity and display relevant account information.
• To confirm identity, age and eligibility, and to complete account verification checks.
• To process deposits, withdrawals and other payment-related requests.
• To carry out anti-fraud, security, risk and responsible gambling checks.
• To identify, investigate and prevent prohibited, suspicious or unlawful activity.
• To communicate about your account, transactions, service changes, verification requests and support enquiries.
• To provide marketing communications where permitted and where you have given the required consent or otherwise have a lawful choice to receive them.
• To maintain, test, troubleshoot and improve the website, systems and user experience.
• To analyse general usage trends and prepare statistics, where practical using aggregated or less identifiable information.
• To comply with applicable legal, regulatory, tax, accounting, court or law-enforcement requirements.
• To establish, exercise or defend legal rights, manage disputes and protect the safety and security of players, staff and the platform.

We may combine information collected from your account, transactions, device and support interactions when this is reasonably necessary for security, service delivery, compliance or operational purposes. We do not use personal information in a way that is incompatible with the purpose for which it was collected, unless a lawful reason permits that use or you are informed otherwise.

Sharing information

Information may be shared with carefully selected service providers that help operate the website and account services. These providers may support payment processing, identity and age verification, fraud prevention, technology hosting, security, communications, customer support, analytics and other essential functions. They should only use information for authorised purposes and are expected to apply suitable confidentiality and security measures.

Information may also be disclosed where necessary to comply with a valid legal request, protect rights and safety, investigate fraud or other misconduct, enforce applicable terms, or support a business transfer or restructuring. We do not sell personal information as a general business practice. If information is transferred across borders, appropriate safeguards and lawful arrangements may apply.

Cookies, security and retention

Cookies and similar technologies

Dendera Casino may use cookies and similar technologies to remember settings, keep account sessions working, support security, measure website performance and understand how visitors use the website. Some cookies are necessary for core functions, while others help with analytics, preferences or communications. Cookies may store information on your browser or device and may allow the website to recognise a returning browser.

You can manage, block or delete cookies through your browser settings. If you disable certain cookies, parts of the website may not operate correctly or some account features may be unavailable. Browser controls vary, so you should review the settings and help information for your chosen browser. Where additional consent choices are provided, you can use those controls to manage optional cookies.

Security measures

We use reasonable administrative, technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. Measures may include access controls, secure connections, monitoring, authentication procedures, staff guidance and review of service-provider safeguards. No website, network or electronic transmission can be guaranteed to be completely secure. You should keep your login details confidential, use a secure device and tell support promptly if you suspect unauthorised account activity.

How long information is kept

We retain personal information only for as long as it is reasonably needed for the purposes described in this Policy, including account administration, dispute handling, security, fraud prevention and business records. Some records must be kept for a period required by law even after an account is closed. The length of retention depends on the type of information, the reason it was collected and applicable obligations. When information is no longer required, it may be securely deleted, anonymised or otherwise disposed of.

Your privacy rights and choices

Depending on your circumstances and applicable privacy requirements, you may have rights relating to the personal information we hold about you. These rights may be subject to identity checks, legal exceptions and reasonable limits, including where providing information could affect fraud prevention, security, another person’s privacy or an ongoing investigation.

• Access: You may ask for information about the personal data we hold about you and, where appropriate, request a copy or an explanation of how it is used.
• Correction: You may ask us to correct information that is inaccurate, incomplete or out of date. You can also update some account details through available account settings.
• Deletion: You may ask us to delete your personal information where there is no continuing lawful or operational reason to keep it. Deletion may not be possible for records that must be retained or are needed for security, dispute or compliance purposes.
• Marketing choices: You may withdraw consent to marketing communications at any time. You can use an unsubscribe option in a marketing message where available or contact us directly. Service messages about your account, transactions, security or important changes may still be sent where necessary.
• Restriction or objection: Where available, you may ask us to restrict certain processing or object to a particular use, including some forms of direct marketing.
• Complaint: You may raise a privacy concern with us and may also have the right to contact an appropriate privacy authority or other relevant body.

How to make a data request

To exercise your rights, request access, ask for correction or deletion, or withdraw consent to marketing, contact support@denderacasino.best. Please describe your request clearly and provide enough information for us to identify your account and understand what you need. We may ask for reasonable proof of identity before responding, especially where the request involves account records or sensitive information. We will review and respond to requests within the time required by applicable privacy requirements.

If you have concerns about how your information has been handled, please contact us first so we can investigate and try to resolve the issue. You should avoid sending unnecessary sensitive information in an initial message. We may update this Privacy Policy from time to time to reflect changes to the website, services, technology or privacy requirements. The current version will apply from the date it is made available on the website. By continuing to use the website after an update, you acknowledge the revised Policy where permitted.