Responsible Gaming

Gamble responsibly

Online gambling involves financial risk, and outcomes are uncertain. No strategy, system or pattern can guarantee a win. Previous results do not determine future results, and losses cannot be recovered by continuing to gamble. Before you begin, consider whether gambling fits within your budget and whether it is an appropriate activity for you.

Responsible gambling means making informed decisions and keeping gambling within limits that suit your circumstances. It also means accepting that losing is a normal possible outcome. Never gamble with money needed for rent, mortgage or loan repayments, household bills, food, education, medical expenses or other essential commitments.

• Treat gambling as entertainment rather than a source of income.
• Set a spending limit before you start and do not increase it to chase a loss.
• Set a time limit and take regular breaks away from the website.
• Keep gambling separate from essential household spending.
• Avoid gambling when you are upset, stressed, tired or under the influence of alcohol or other substances.
• Do not borrow money or use credit to gamble.
• Keep your account details secure and do not allow other people to use your account.
• Remember that you can stop at any time, even if you have money remaining in your account.

If gambling stops being enjoyable or begins to affect your finances, relationships, work, study or wellbeing, take action promptly. Speaking with someone you trust can be a useful first step. Keeping a record of your deposits, withdrawals, time spent gambling and overall results may also help you understand your behaviour.

Tools to help you stay in control

Dendera Casino may provide account and gambling-management features designed to help players manage their activity. Depending on the feature available, these tools may allow you to set deposit, wagering, loss or session limits, review your activity, take a break or request account closure. Features and conditions can vary, so review the relevant information before using them.

Set limits before gambling

A limit is most effective when it is decided in advance and applied before gambling begins. Choose an amount and period that fit your personal budget. Do not set a limit based on what you hope to win. If you reach your limit, stop for the relevant period rather than changing it in response to losses or excitement.

Take a break

A temporary break can provide time to review your gambling and decide what you want to do next. During a break, do not create another account or use someone else’s account to continue gambling. Consider removing gambling applications, blocking access where possible and asking a trusted person to support you.

Self-exclusion and account closure

If you want to stop gambling, you can ask for your account to be closed or request any available self-exclusion option. Self-exclusion is a serious commitment to stop gambling for a selected period or until you decide to seek further assistance, where applicable. Read the terms of the relevant option carefully. Do not attempt to bypass a restriction by opening another account.

Account-management requests should be made through the available support or account channels. We may need to confirm your identity to protect your account and apply a request correctly. If you are experiencing gambling harm, an account restriction should be combined with independent support where possible.

Recognising gambling harm

Gambling harm can develop gradually, and a person may not notice the change immediately. The following signs may indicate that gambling is becoming difficult to control:

• Spending more money or time gambling than you intended.
• Trying to win back losses by gambling more or increasing the stakes.
• Feeling restless, irritable or anxious when you cannot gamble.
• Hiding gambling activity, deposits, losses or account statements from others.
• Borrowing money, selling possessions or missing bills because of gambling.
• Gambling to cope with stress, loneliness, sadness or other difficult feelings.
• Neglecting work, study, family, friends, sleep or personal responsibilities.
• Repeatedly trying to stop or cut down without being able to do so.
• Feeling guilt, shame or distress after gambling but continuing to gamble.
• Having arguments or relationship problems connected with gambling.

You do not need to experience every sign to ask for help. If gambling is affecting your life, stop gambling and consider speaking with a qualified gambling counsellor, a healthcare professional or a trusted person. Free and confidential support services are available in Australia, including services that can provide counselling, information and practical help.

If gambling has created urgent financial pressure, contact a financial counsellor or a relevant community support service. If you feel unsafe, are in immediate danger or are thinking about harming yourself, contact emergency services or a crisis support service in Australia immediately.

Our approach to responsible gambling

Dendera Casino aims to provide clear information so players can make informed decisions. We may use account information, activity indicators and interactions with our services to identify situations that may require a responsible-gambling response. Where appropriate, we may contact a player, suggest available tools, apply restrictions or take other steps in line with applicable requirements and our policies.

Responsible-gambling checks may involve questions about your gambling, account activity or financial circumstances. These checks are intended to support safer gambling and may be separate from identity, age or payment verification. Please provide accurate information and respond openly if we contact you about responsible gambling.

Promotions and gambling-related communications should never encourage excessive or harmful gambling. You can review available communication preferences and opt out of marketing messages where the relevant option is provided. Opting out of marketing does not necessarily stop service, account or important security communications.

Players must meet the applicable minimum age requirement and comply with all relevant laws and account conditions. Do not gamble on behalf of another person, allow another person to use your account or encourage someone who has chosen to self-exclude to gamble. Parents and guardians should take reasonable steps to prevent children from accessing gambling services, including using device controls and keeping account credentials private.

Practical steps to take

1. Decide whether gambling is suitable for you before opening or using an account.
2. Choose a budget and time limit that you can afford to lose.
3. Use available limits, breaks or self-exclusion tools as soon as you need them.
4. Monitor your behaviour and watch for signs of harm.
5. Stop gambling and seek independent support if you are concerned.

Responsible gambling is a shared responsibility, but you remain in control of your decisions. If you need help applying a limit, taking a break or closing your account, use the available support options. We will provide information about the relevant process and any conditions that apply.

This information is general in nature and does not replace professional financial, medical or counselling advice. If you are unsure whether gambling is appropriate for you, consider getting independent advice before continuing. Taking action early can help prevent gambling concerns from becoming more serious.